Frequently Asked Questions
|Why don't you have a shopping cart for instant On-Line purchases?|
A: We encourage you to contact us and tell us exactly what you need. There are thousands of possibilities out there for batteries and on this site there may be several manufactures that make the pack for your equipment. After speaking with you and finding out exactly what you require we will be able to make the best recommendation to you. This is a lot better than having to return the incorrect part! Call Us. Humans will answer.
|Can I rebuild my Laptop Battery:|
A: I can only have laptop batteries rebuilt if they are obsolete and the manufacturer can no longer supply them as a new part. If your battery is a candidate for rebuilding it must be 100% intact, have functioning electronics, and not be opened & broken!
|Why are some rebuilds as expensive as new packs?|
A: It's much more expensive to disassemble and repair a battery pack then to just build a new one. In most cases if a new battery is available, it will be less costly than the rebuild. To rebuild batteries we must use top quality cells and pay a fair wage to USA workers. That's a far cry from where most of the OEM packs are made. All of our rebuilders are USA companies that will return your pack to you in better condition than when you originally bought it. We use only the best available upgraded Premium Grade Heavy Duty cells and stand behind our work 100%.
|Should I rebuild my tool pack or go to the hardware store and buy another original equipment pack?|
A: In the tool line we can do a better job rebuilding your battery for higher performance than you can do buy buying a new pack. We use the highest grade Premium Grade battery cells to rebuild your pack at our USA facility. Your rebuilt tool battery will run longer and last longer than the OEM pack. If you are only looking for the least expensive pack you can get, we will sell you an OEM equal pack. If your done using weak batteries, try the rebuild, you will never go back.
|Do you sell the Lithium Rechargeable cells so I can rebuild my own packs?|
A: No. Handling Lithium batteries requires a special license in the United States. If you incorrectly try to charge these type cells without the proper protection electronics, the lithium cells can explode violently! I can sell you NiCD and NIMH cells of all sizes but not Li-Ion. Limited Li-Ion rebuilds are only done at our licensed USA plant. See DELL's & Apple's recall this year!
|Do You Export?|
A: Yes, we export our batteries world wide. Our communications packs are in the radios of the United States military and all of our Allies World Wide. As a matter of fact we export all of our communications products from radio batteries to communications towers and equipment.
|Why are their so many similar batteries offered?|
A: We represent many different battery manufacturers. In most cases we can recommend from experience which batteries are the best for your particular application and which ones are the best value for the dollars. When you ask us to bid on 2000 packs for your military operations we consider that differently than we would if you were looking for one piece of the most inexpensive pack available. Go back to the first question. Call Us.
Toll Free: 866-379-8437
Other Interesting Sites to visit from Sandown Wireless, USA
Radios & Radio Accessories: www.criticalradio.com
Radio/TV Communications Towers & Accessories: www.criticaltowers.com
Public Safety / Military Contraband/Metal Detectors & De-Mining Equipment: www.criticalresponder.com